Terms & Conditions

When you book online or via phone with Deluxe Detailing , you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Scheduling Terms & Conditions

  • Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing
  • Deluxe Detailing will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician. 
  • All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service.
  • We cannot guarantee any firm times when accepting your booking.
  • Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
  • We reserve the right to use any one of our experienced staff to undertake your auto detailing and may need to change the detailer at short notice without penalty
  • Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will strive to communicate the changes prior to arrival
  • We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by square.com 
  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
  • All vehicles are cleaned at the customers own risk
  • Deluxe Detailing reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable
  • Deluxe Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing
  • Deluxe Detailing will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be encountered

Pricing Terms & Conditions 

  • Our minimum call out charge is $75
  • Deluxe Detailing reserves the right to charge an hourly rate of $60 (or proportion thereof) for any work that is not within the boundaries of the booking
  • A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
  • Our prices are based on detailing type, type of car and condition of the vehicle and will determine the price of the service. 
  • Deluxe Detailing  reserves the right to charge each vehicle according to its condition and the type of vehicle
  • Deluxe Detailing  reserves the right to amend any price during the detailing should it differ from the original estimate.

Our Service Terms & Conditions

  • We may ask you where you heard about Deluxe Detailing  in order to measure our marketing strategies.
  • We may conduct customer satisfaction surveys.
  • We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
  • We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)